Small Business
Franchises

DAILY COVER

Meet The Secretive Billionaire Who Makes McDonald’s McNuggets, Burger King’s Impossible Whoppers And More

New Forbes 400 member Sheldon Lavin owns OSI Group, the behind-the-scenes food supplier that makes McDonald’s hamburgers, Chipotle’s carnitas, Oscar Meyer’s hot dogs and even Burger King’s Impossible Whoppers.

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Sep 16, 2020

Building A Comfort Food Brand In An Uncomfortable Time

COVID-19 came with no playbook. You know, if sales drop because of marketing, there's lots of playbooks you can go to for that. With this one, it was unprecedented, so there was nothing to work from, and we were all faced with the dilemma at the same time. We were all moving at the speed of light...
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4 Techniques For Improving Customer Service

Customer service is not dead, but it is definitely become challenging during the pandemic. Tensions are high, customers are frustrated, employees are nervous and everyone is tired of COVID-19.